How long does production and delivery take?
We aim to produce and ship all sublimated orders in approximately 3 weeks. This means you can expect to receive your sublimated apparel between the 3-4 week period.
How long can we expect to wait during the designing stage?
The designing stage takes maximum a week - which means within a week you will receive a first draft. Usually, you will receive a first draft quicker than this, but in busy periods it can take the full week.
What are the main products that you offer?
Esports jerseys, esports jackets, esports hoodies and zipped esports hoodies are all available from a minimum order quantity of 1 piece.
Mousepads and fully custom snapbacks are available from a minimum order quantity of 10 pieces, and will not be available on the teamstore unless you purchase stock for this.
For more information about snapbacks and how you can order 1 piece, please read our blog post - https://www.manatee.gg/blogs/news/snapbacks-are-here
You may have seen us produce other products such as tshirts, cotton products, and other merchandise such as sunglasses, cheering sticks, etc. Cotton products are available currently at a slightly higher minimum order quantity - please enquire for details if this is something your team is looking for. Other merchandise is also available for brands and events who would be looking at ordering in high quantities.
Do we have to pay upfront for orders?
Yes. We cannot put anything into production that hasn’t been fully paid for. Your items are all made to order and fully custom, which means if for some reason you don’t pay, the items cannot be used for another team.
Do you release your printfiles to customers?
No. Printfiles remain the property of Manatee, and we will not release any of the illustrator files for these.
Do your prices include VAT and shipping costs?
Yes. All prices you see on the website and in bulk orders include shipping to 1 address and VAT.
What is your refund policy?
With any custom products, we have no legal obligation to refund a product unless there is a fault on our end (e.g. faulty production, damage caused by us, etc.) This is due to the product being made to order for you, and this means that we would have no use for these items.
Does this include worldwide shipping?
Yes. If you’re interested in more information about a certain country, just contact us.
Do you offer partnerships?
We do offer partnerships with teams and organisations. The main way that we partner with teams is by offering a two way benefit for both us and the team. This means that whilst the team will usually receive a small discount on their order, we would expect to receive some exposure back in terms of logo placements on both jerseys/apparel and social media. Please contact us for further details.
And what is the difference between a partnership and a sponsorship? And do you offer sponsorships?
In our eyes, a partnership is a two way road, whereas a sponsorship is mostly one way. There’s of course various definitions, but this is how we see it. Sponsorships often involve financial support and/or free products - and this is something we do not work with. We work incredibly hard to provide a great service and product, so we really feel that it is unreasonable to work in exchange for purely exposure. Of course, there are still ‘partnerships’ available (see above) if this is something that interests you.
How can we contact you?
The best way to contact us is either via social media (e.g. twitter or Facebook) or via email - email@example.com. We aim to respond to all messages within less than 24 hours, and you’ll find we usually respond within a few hours.
Customs and import charges information -
You may be charged for handling fees and taxes once your item is processed at your destination country. Any charges on a parcel are the responsibility of the receiver, and Manatee have no control over what these charges are - this applies to countries outside the EU. If you are worried about what the charges may be, it may be good to contact your local customs office before placing an order. Please ask us if you have any questions but be aware we cannot give exact details about how much may be charged. In the event of a rush order, a different clearance process may occur, meaning you may be liable for extra charges - again, please ask us prior to ordering.